Terms and Conditions

Eligibility Criteria

To qualify for a replacement under the guarantee:

• The staff member must have been hired through BizGrowth Co’s standard recruitment and onboarding process.
• The engagement must be in good financial standing (i.e., no overdue payments on the client’s account).
• The client must have provided the staff member with reasonable onboarding, role clarity, and day-to-day direction aligned with the agreed job description.
• The client must submit a written request for replacement, including reasons for dissatisfaction, to their account manager.

Replacement Conditions

• One replacement per role is permitted under the “Perfect Fit” Guarantee.
• Replacements will be made based on the original job role, scope, and agreed specifications.
• The 7-day replacement window refers to business days and begins after the written replacement request has been accepted.
• BizGrowth Co will present a short list of candidates and work with the client to identify a suitable replacement as quickly as possible.

Exclusions

The guarantee does not apply in the following scenarios:

• If the staff member was terminated due to a business decision unrelated to performance (e.g., budget cuts, downsizing).
• If the role, scope, or job description has materially changed from the original agreement.
• If the client has provided misleading information during the hiring process that affected role fit.
• In cases of misconduct or policy violations by the client.
• If the 150-day guarantee period has lapsed.

Limitations

• The guarantee covers replacement only and does not entitle the client to a refund of any fees already paid.
• Should a second replacement be required for the same role, additional fees may apply, subject to agreement.

Dispute Resolution

In the event of a disagreement regarding performance or eligibility for replacement, both parties agree to engage in good faith discussions. If no resolution is reached, mediation will be sought before any legal action is initiated.